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Privacy Policy

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StraTivari Privacy Policy

Last updated: 26 November 2023

 

This Privacy Policy describes how straTivari (the "Website", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase at www.violinistrativari.com (the "Website") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means the user of the Services, whether a customer, website visitor or other individual whose information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the new Privacy Policy on the Website, update the "Last Updated" date, and take any other steps required by law.

How we collect and use your personal information

In order to provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set forth below. The information we collect and use will vary depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights and the rights of our users or others.

 

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Website and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information collected directly from you

Information you send to us directly through our Services may include:

- Basic contact information, including name, address, telephone number, email.

- Order information, including name, billing address, shipping address, payment confirmation, email address, phone number.

- Account information, including username, password and security questions.

- Purchase information, including items displayed, placed in your shopping cart, or added to your wish list.

- Customer service information, including information you choose to include in your communications with us, such as when you send a message through the Services.

 

Certain features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide such information, but this may prevent you from using or accessing those features.

 

Information Collected Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels and similar technologies ("cookies"). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

 

Information obtained from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

- Companies that support our Website and Services.

- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process payment in order to fulfill orders and provide the products or services you request in order to perform our contract with you.

- When you visit our Website, open or click on emails we send you or interact with our Services or advertisements, we, or third parties we partner with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries and cookies.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of such third parties. For more information, please see the section below, Third Party Websites and Links.

How we use your personal data

- Provision of products and services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications about your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating any returns and exchanges, and posting reviews.

- Marketing and advertising. We use your personal information for marketing and promotional purposes, for example, to send you marketing, advertising and promotional communications via email, SMS or regular mail, and to show you advertisements for products or services. This may include using your personal information to better customise the Services and advertising on our Website and other websites.

- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or harmful activities. If you choose to use the Services and register for an account, you are responsible for the security of your login credentials. We strongly recommend that you do not share your username, password or other access data with anyone else. If you believe your account has been compromised, please contact us immediately.

- Communicating with you. We use your personal data to provide you with assistance and to improve our Services. This is in our legitimate interests in order to meet your needs, to provide you with effective services and to maintain our business relationship with you.

 

Cookies

Like many websites, we use cookies on our Site.  We use cookies to enhance and improve our Website and Services (including to remember your actions and preferences), to perform analytics and to better understand your interaction with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better customise the services, products and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you may choose to set your browser to remove or reject cookies through your browser controls. Please be aware that removing or blocking cookies may have a negative impact on your user experience and may cause some of the Services, including certain general features and functionality, to function improperly or no longer be available. In addition, blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment and shipping).

- With business and marketing partners to provide services and advertising.  Our business and marketing partners will use your information in accordance with their respective privacy policies.

- When you refer, request, or otherwise consent to the disclosure of certain information to third parties, such as for product shipments or through the use of social media widgets or login integrations, with your consent.

- With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.

- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes indicated above in 'How we collect and use your personal information' and 'How we disclose personal information':

 

Category:

- Identifiers, such as basic contact details and some order and account information.

- Business information, such as order, purchase and customer service information.

- Activity on the Internet or other similar networks, such as usage data.

Categories of recipients:

- Suppliers and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer service partners and data analytics providers).

- Sales and marketing partners

- Affiliates

We do not use or disclose sensitive personal information for the purpose of inferring user characteristics.

 

User Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to post user-generated content to any public area of the Services, such content will be public and accessible to anyone.

We do not control who will have access to the information that you choose to make available to others, and we cannot guarantee that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make public, nor are we responsible for the accuracy, use or misuse of information disclosed or received by third parties.

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on such websites. Information provided by you in public or semi-public places, including information shared on third party social networking platforms, may also be viewed by other users of the Services and/or users of such third party platforms, without limitation as to its use by us or third parties. The inclusion of such links by us does not imply any endorsement by us of the content of such platforms or their owners or operators, except as indicated on the Services.

Children's Data

The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that we delete it.

As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under the age of 16.

Security and Information Retention

Please note that no security measure is perfect or impenetrable and we cannot guarantee 'perfect security'. In addition, the information you send us may not be secure in transit. We advise you not to use unsecured channels to communicate sensitive or confidential information to us.

The length of time personal information is retained depends on a number of factors, such as the need to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

 

User Rights and Choices

Depending on your location, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, they may only apply in certain circumstances and, in some cases, we may refuse your request as permitted by law.

- Right of access/knowledge. You may have the right to request access to the personal information we hold about you, including details of how we use and share that information.

- Right of deletion. You may have the right to request the deletion of personal information we hold about you.

- Right of correction. You may request the correction of inaccurate personal information we hold about you.

- Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

- Right to restrict and/or exclude the use and disclosure of sensitive personal information. You may have the right to ask us to limit the use and/or disclosure of sensitive personal information only to what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

- Limitation of processing: You may have the right to ask us to stop or limit the processing of your personal information.

- Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.

- Appeal: You may have the right to appeal our decision if we refuse to process your request. You may do so by responding directly to our refusal.

- Management of communication preferences: We may send you promotional e-mail messages, which you can opt out of receiving at any time by using the unsubscribe option displayed in our e-mail messages.

If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

You may exercise any of these rights where indicated on our Website or by contacting us using the contact details provided below.

We will not discriminate against you in exercising these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable law, you may designate an agent authorised to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require that the agent provide proof that he or she has been authorised to act on your behalf, and we may require that the agent verify his or her identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about the way we process your personal data, please contact us using the contact details provided below. If you are dissatisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to take your complaint to your local data protection authority.

International users

Please note that we may transfer, store and process your personal data outside the country where you live, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority in the United Kingdom, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please send an email to progetto.strativari@gmail.com or contact us at via Modena 35, Turin, TO, 10152, Italy.

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